Impeccabyte
Locations

Merchant services, coast to coast.

We’re proudly based in Austin and serve merchants across the United States — on-site around central Texas, remotely everywhere else, always with transparent interchange-plus pricing and a real team behind you.

Priority Support

More of us, wherever you are

Priority Support is our paid support tier: a real response-time SLA, a direct line to a person who knows your account, and proactive re-audits for every member — with on-site help that scopes to where you do business.

$99per monthor $1,080 / year — one month free
Every Priority member gets

Front-of-line support, with a real SLA

Same-business-day response and a next-day resolution target — not best-effort.

A dedicated direct line

Reach a real person who knows your account, instead of the general queue.

Proactive statement re-audits

We catch interchange downgrades and processor rate changes before they reach you.

On-site scopes to your region
In our service area
Freeon-site, as needed

On-site help is already free here

You're in our home range, so we come to your counter as needed at no charge. Priority Support simply adds the remote SLA, direct line, and re-audits on top.

On-site visits included free, as needed
Same-business-day remote response
Proactive statement re-audits
Drivable from Austin
2 visitson-site / year, included

Two on-site visits a year, included

We'll make the drive — up to two on-site visits a year come with the tier, additional visits are $300 each, and you get quarterly business reviews to keep your pricing honest.

Up to 2 on-site visits / year included
Additional visits $300 each
Quarterly business reviews
Anywhere else
Monthlyvirtual business reviews

Monthly reviews, priority remote

On-site is swapped for monthly virtual business reviews — more of our time, just remotely. Want someone on the ground? We arrange it à la carte at travel cost plus a $300 day rate.

Monthly virtual business reviews
Priority remote support & SLA
On-site à la carte, quoted per trip

Austin and San Antonio businesses already get on-site help free as part of standard service — Priority Support is optional there for the remote SLA and re-audits.

Not on the list? We still have you.

We serve businesses nationwide, with a home-team feel from Austin. Tell us where you are and we'll build a quote that fits.